Bison Janitorial

How Cleanliness Impacts Customers

Author: Bison Janitorial

Remember that old saying that, “beauty is in the eye of the beholder?”

Most often when we hear this saying, we think toward a divided opinion on art or an antique; but when you’re working in a customer-facing environment in Winnipeg such as retail, your operation’s visage is going to affect its perception. No, we’re not talking about needing a fresh coat of paint or pitching new seating – we’re looking at cleanliness.

Spending eight, 10 or more hours per day, five, six or seven days a week in one space can leave you a little blind to its state. Sure, you might see weather after effects such as water or street debris on the floor of your Winnipeg business or fingerprints all over a display case, but just like in our houses, we can’t tell how much dust and dirt has accumulated over a few days or longer because we’re used to being in the space.

It is important, however, to ensure that you have your space regularly cleaned, because a potential customer or client who has never been in your area will pick up on it, and this can affect their perception of your business in short order.

A 2017 study by the University of Alberta addressed this perception:

[At] a restaurant the customers don’t have access to the kitchen however they do have access to the dining area and restrooms. As a result, they will form their opinion of the restaurant based on their observation of those two areas. Therefore for the restaurant, it is very important to maintain the quality of those two areas.

In the case of restrooms, it becomes even more integral. “The cleanliness of the washroom and toilet has been shown as a key factor driving the overall perception of cleanliness,” the study further states.

So what becomes your action? Keep things clean! Even if you don’t believe your surfaces and floors are dirty, others will, and that potential customer may turn right around and head out the door and down the street.

The best cleaning solution in Winnipeg is to set up recurring service with Bison Janitorial Services. Our team will visit your location on a regular basis for whichever services you require, including our commercial carpet cleaning. We can also provide you with premier, environmentally-friendly cleaning products for cleaning in the interim and, of course, are always available for your emergency needs.

To learn more about Bison Janitorial Services in Winnipeg, contact us today at (204) 589-0112.

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